Effective Date: January 1, 2026

This Refund Policy applies to products and services provided by Mirrormarks LLC, doing business as Internet Biz Services (“Internet Biz Services,” “IBS,” “Company,” “we,” “us,” or “our”).

By purchasing any product or service from Internet Biz Services, you acknowledge and agree to the terms of this Refund Policy.

General Policy

Internet Biz Services provides professional consulting, marketing, advertising, website development, search engine optimization (SEO), artificial intelligence (AI) consulting, coaching, training, digital products, and related business services.

Because many of our services involve the immediate investment of professional time, expertise, research, strategy, creative work, and intellectual property, refunds are limited as described below.

Unless otherwise stated in a separate written agreement, proposal, statement of work, service description, order form, invoice, subscription agreement, sales page, or other written document, the following refund terms apply.

Professional Services

Fees paid for professional services are generally non-refundable once work has begun.

Professional services include, but are not limited to:

• Marketing consulting
• Business consulting
• AI consulting and implementation services
• Strategic planning
• Website design and development
• Search engine optimization (SEO)
• Advertising management
• Content creation
• Coaching and advisory services
• Training and educational services

Once work has commenced, all payments made for services rendered are non-refundable.

Project-Based Services

For project-based services such as website development, website redesigns, marketing campaigns, content development, SEO projects, AI implementation projects, and similar engagements:

• Deposits and setup fees are non-refundable once project work begins.
• Payments for completed milestones are non-refundable.
• If a project is canceled by the client, the client remains responsible for payment for all work completed up to the cancellation date.
• Any work performed, scheduled, commissioned, or otherwise completed prior to cancellation remains billable and non-refundable.

Recurring Monthly Services

Clients may cancel recurring monthly services by providing at least thirty (30) days written notice unless otherwise specified in the applicable service agreement.

Cancellation requests must be submitted in writing via email or another approved written communication method.

Cancellation will stop future billing after the applicable notice period has expired.

The following conditions apply:

• Fees already paid are non-refundable.
• No prorated refunds will be issued for partially used service periods.
• Services performed during the notice period remain billable.
• Any work completed prior to the effective cancellation date remains non-refundable.

Consulting, Coaching, and Advisory Services

Due to the immediate transfer of knowledge, expertise, strategic guidance, recommendations, and intellectual property, consulting, coaching, advisory, and strategy session fees are non-refundable.

If a scheduled consulting session must be rescheduled, reasonable efforts will be made to accommodate the request when advance notice is provided.

Missed appointments or no-shows may result in forfeiture of the scheduled session and any associated fees.

Digital Products

All sales of digital products are final.

Digital products include, but are not limited to:

• Downloadable guides
• Templates
• Workbooks
• SOPs
• AI prompts
• Checklists
• Training materials
• Software downloads
• Digital resources

Because digital products are delivered immediately and cannot be returned, refunds will not be provided except where required by applicable law.

Training Programs and Courses

Unless expressly stated otherwise on the applicable sales page or enrollment agreement, all purchases of online courses, workshops, training programs, and educational content are final and non-refundable.

No Guarantee of Results

Internet Biz Services makes no guarantees regarding specific business outcomes, revenue increases, lead generation results, search engine rankings, website traffic, advertising performance, or other business metrics.

Results may vary based on numerous factors outside of our control, including market conditions, competition, customer actions, search engine algorithm changes, economic conditions, and implementation decisions.

Accordingly, dissatisfaction with business results does not constitute grounds for a refund.

Specific Service Terms Control

Certain products, services, subscriptions, programs, promotions, or special offers may be subject to separate cancellation, billing, refund, renewal, or service terms.

When specific terms are provided in a proposal, agreement, statement of work, service description, order form, invoice, subscription agreement, sales page, or other written document, those specific terms shall control and supersede this Refund Policy to the extent of any conflict.

Chargebacks

Clients agree to contact Internet Biz Services directly to attempt to resolve any billing concerns before initiating a chargeback or payment dispute.

Initiating a chargeback for services properly delivered or performed may constitute a breach of the applicable service agreement and may result in suspension or termination of services and collection efforts as permitted by law.

Dispute Resolution

Any dispute arising from purchases, payments, refunds, or services provided by Internet Biz Services shall be governed by the laws of the State of Texas. Any dispute shall be resolved in accordance with the dispute resolution provisions contained in the Company’s Terms and Conditions, which are incorporated herein by reference.

Contact Information

Questions regarding this Refund Policy may be directed to:

Internet Biz Services
A DBA of Mirrormarks LLC

Website: https://InternetBizServices.com

Email: [email protected]

Policy Updates

Internet Biz Services reserves the right to modify or update this Refund Policy at any time. Any changes will become effective upon posting the revised policy on our website.

The version in effect at the time of purchase shall generally govern the transaction unless otherwise required by law.